Shipping and payment info

courier_services_company_397942 

Delivery options

pay 

Payment options

complain 

ISSUES

cancellation-icon 

return policy

Post
GLS
DHL Express

Credit card
PayPal
Wire transfer

info@motylum.com
How to solve issues?

info@motylum.com
How to return a product?

 

      Times in this table aren't guaranteed. Time was calculated from previous shipping experience in the country.

post-logo-hi

Delivery by post OR PARTNER

The cheapest delivery option when you don't mind waiting.

  • Your order will be delivered by the local postal service or partner within the estimated timeframe for your country. We will send you the tracking number of your package. In case of an unsuccessful delivery attempt or if you arrange this with the courier, your package can be stored in the nearest post office or Parcel Shop.
  • When receiving your shipment from the courier, please check there is no damage to the outer packaging. If the package is damaged, file a damage claim with the courier and let us know about the situation.
  • Only prepaid orders are accepted for this delivery service.
Austria (Österreichische Post or DPD) 2-3 working days Belgium (bpost or PostNL) 3-5 working days Bulgaria (Speedy or ECONT) 4-6 working days
Croatia (Overseas Express) 3-5 working days Denmark (PostNord) 5-7 working days Estonia (Omniva) 4-5 working days
Finland (PostNord) 7-10 working days France (Colissimo) 3-5 working days Germany (DHL or Hermes) 2-4 working days
Greece (Taxydromiki) 5-8 working days Hungary (DPD or Magyar Posta) 3-4 working days Ireland (Fastway) 5-7 working days
Italy (Bartolini or GLS) 3-5 working days Latvia (Omniva) 5-7 working days Lithuania (Omniva) 5 working days
Lichtenstein (Liechtensteinische Post) 4-6 working days Luxembourg (DPD) 5-7 working days Netherlands (PostNL) 5-7 working days
Poland (Poczta-Polska) 3 working days Portugal (MRW) 4-5 working days Romania (Cargus, DPD or FAN) 3-5 working days
Slovakia (Slovenská pošta) 3 working days Slovenia (DPD) 3-5 working days Spain (MRW or Correos) 4-5 working days
Sweden (PostNord) 5-8 working days Switzerland (Swiss Post) 5-7 working days Ukraine (Meest or Nova Poshta) 4-6 working days
United Kingdom After Brexit not servised USA (FedEx economy) 3-6 working days
      Times in this table aren't guaranteed. Time was calculated from previous shipping experience in the country.

4_delivery_company

Delivery by GLS

Good price-performance ratio, faster delivery than by post, but delivery time is still not guaranteed.

  • Your order will be delivered by GLS within the estimated timeframe for your country. We will send you the tracking number of your package. In case of an unsuccessful delivery attempt or if you arrange this with the courier, your package can be stored in the nearest post office or Parcel Shop.
  • When receiving your shipment from the courier, please check there is no damage to the outer packaging. If the package is damaged, file a damage claim with the courier and let us know about the situation. You can track your parcel here https://gls-group.eu/EU/en/parcel-tracking.
  • Only prepaid orders are accepted for GLS delivery service.
Austria 2 working days Belgium 2 working days Bulgaria 4 working days
Croatia 3 working days Denmark 2 working days Estonia 3-4 working days
Finland 4-6 working days France 2-3 working days Germany 2 working days
Greece 4-5 working days Hungary 2 working days Ireland 4 working days
Italy 3-4 working days Latvia 3 working days Lithuania 3 working days
Luxembourg 2 working days Netherlands 2 working days Poland 2 working days
Portugal 4-7 working days Romania 3 working days Slovakia 2 working days
Slovenia 3 working days Spain 4-7 working days Sweden 3-6 working days
Switzerland 3 working days United Kingdom After Brexit not servised
      These times are guaranteed only if you don't live in outlying area.
Outlying areas are islands and highlands; postal codes of places where delivery is difficult;
suburbs/cities that are remote, peripheral, poorly integrated or irregularly served.

DHL_logo-white-32a632d2e2

Delivery by DHL Express

More expensive but guaranteed service. Orders placed before noon are dispatched the very same day. 95% of all orders are delivered on the next business day.

  • Your order will be delivered by DHL Express within the estimated timeframe for your country. We will send you the tracking number of your package. Of course, you will be informed by e-mail about the expected date of delivery. In case you are not in, there will be another delivery attempt on the next business day. The courier will make 3 attempts maximum.
  • You can track your order at the official UPS website (https://www.dhl.com/en/express/tracking.html) or you can use UPS My Choice to change the delivery or manage preferences.
  • Please check your parcel upon delivery and while the driver is still present. If the items appears to have been tampered with in any way, please advise the driver and refuse the delivery. In this case please contact us and we will talk about next steps.
  • If you do not advise damage to the driver at the time of delivery, this could reduce the chances of a successful claim if needed.
  • When you have accepted the parcel, but notice damage upon opening it, please contact our customer service.
  • Only prepaid orders are accepted for DHL delivery service. 
  • All parcels require a signature upon delivery.
Austria Next working day Belgium Next working day Bulgaria Next working day
Croatia Next working day Denmark Next working day Estonia Next working day
Finland Next working day France Next working day Germany Next working day
Greece Next working day Hungary Next working day Ireland Next working day
Italy Next working day Latvia Next working day Lithuania Next working day
Luxembourg Next working day Netherlands Next working day Poland Next working day
Portugal Next working day Romania Next working day Slovakia Next working day
Slovenia Next working day Spain Next working day Sweden Next working day
Switzerland Next working day United Kingdom Next working day USA 2-3 working days

VISA-MASTERCARD

Card payment

  • A very convenient payment method. Having created the order, you will be forwarded to a secure payment gateway where you can enter the payment data. Once the transaction is authorized, the payment is processed immediately and the goods can be shipped.
  • We use the GoPay payment gateway, which is in compliance with PCI DSS Level 1 and is a regulated entity under the supervision of the Czech National Bank and the Ministry of Finance.
  • This payment gateway supports the 3D Secure protocol.
  • Our employees have no access to your credit card data; everything is processed by the bank and payment gateway.

paypal

Paypal

  • PayPal is an American company operating a worldwide online payment system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders.
  • PayPal keeps your financial details private and transactions secure from fraud 24/7.

  • Return Shipping on Us1 & Purchase Protection2 - these two PayPal buyer benefits combine to make online shopping seamless, convenient, and less stressful.

1 Limitations apply. This is an exclusive offer offered to eligible PayPal account owners.
With this service you are eligible to receive up to 12 refunds per calendar year
(between January 1st and December 31st), and may receive refunds of up to $30 USD per claim.
PayPal reserves the right to cancel or modify part of or this entire Offer at any time without notice,
for any reason in their sole discretion. See full terms and conditions.
2 See more about Purchase Protection terms and eligibility.

bank-transfer

Wire transfer

  • Advance payment to our bank account. We dispatch the parcel after receiving your payment.
  • This payment method may delay the delivery by several working days.

     

    Account for payment via bank transfer:

    IBAN:   CZ1220100000002101603037
    BIC (SWIFT) : FIOBCZPPXXX
    Payment description or reference: ORDER CODE

complain

ISsues

If you find any defect of the delivered products, let us know immediately and we will solve the problem to your satisfaction. We strive to handle any issues as quickly as possible and we are usually able to have everything resolved within a few days.

 

cancellation-icon

Return policy

Have you made the wrong choice? With us, you do not need to worry about picking the wrong bowtie. You can withdraw from the contract within 30 days without stating a reason.

Do you have any questions? We'll answer them. Please fill out your contact details carefully.

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